CELPIP Writing Task 1 – Email Practice Questions
Sharpen your email writing skills with 50 CELPIP-style Task 1 prompts. Practice formal, semi-formal and informal emails, get AI-powered scoring, and review expert sample responses — all in one place.
50 Email Prompts
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Read the following information.
You live in Harbour House, an apartment building with a prepaid laundry room. On two separate days, the resident app charged you to use a washer, but neither machine unlocked and the laundry attendant did not return your calls.
Write an email to Elena Ortiz, property manager at Harbour House in about 150–200 words. Your email should do the following things:
- describe the failed laundry bookings and the charges
- explain how the problem has affected you
- request a refund and a practical solution
NOTE: Your response is saved automatically.
0 words
Sample Answer
Dear Ms. Ortiz, I am writing about two unsuccessful laundry-room bookings that were charged to my account. On Tuesday morning, I reserved washer 3 through the Harbour House app and paid $6.50. The screen confirmed the booking, but the door never unlocked. I tried washer 1 on Wednesday evening, received the same error, and was charged again. I called the attendant's number after each attempt, but the voicemail box was full. I now have two baskets of damp towels and work clothes waiting to be washed before a weekend trip to Kelowna. I also had to spend $18 at a nearby laundromat last night, even though I had already paid for the building machines. More importantly, other residents were standing in the room with the same error message, so this appears to be more than an isolated problem. Please refund the two $6.50 charges to my resident account and let tenants know when the affected machines will be repaired. Until then, could the app disable bookings for washers 1 and 3 so that no one else is charged without receiving service? Kind regards, Morgan Lee