Refund & Cancellation Policy

Every paid plan on CELPIPOnlineTests.com is a subscription. When a billing term ends, the plan renews on its own and we charge the same payment method again, for the same amount, until you choose to cancel. Nothing here is hidden. You approve this recurring arrangement when you check out, and our payment provider, Dodo Payments, shows the recurring terms on the payment screen before you confirm.

All amounts are billed in Canadian dollars (CAD). Your exact price and next renewal date are always shown at checkout before you confirm, and again on the receipt we email after each charge.

Alongside every receipt, we send a reminder before each automatic renewal, normally about seven days ahead. A charge should never take you by surprise, and you always have time to cancel first if you no longer need your plan.

You can cancel whenever you like, and it takes under a minute from inside your account. Cancelling only switches off the next automatic charge. It never removes the access you have already paid for.

1. Sign in and open your Subscription page (Profile, then Subscription).
2. On your current plan card, select Cancel Subscription.
3. Confirm when prompted. Your plan then shows as Cancelled, which is your confirmation that it will not renew.

Once cancelled, you keep full premium access until the end of the term you have already paid for. After that, your account moves to the free plan. There is no cancellation fee, and you are welcome to resubscribe at any time. If you ever cannot reach the cancel option, email us at hello@celpiponlinetests.com before your renewal date and we will take care of it for you.

Because each billing period unlocks the full premium experience the moment it begins, payments are not refundable. That includes periods you used only partly, periods you did not use at all, and renewals that went through because a cancellation was missed. In short, all sales are final, apart from the single exception set out in the next section.

We will always put right a charge that genuinely should not have happened. You are entitled to a full refund if:

• you had already cancelled and were still billed for a new period afterwards, or
• you were billed twice for the very same period (a duplicate charge).

To claim, email hello@celpiponlinetests.com within 14 days of the charge, from the address on your account, and include the date and amount. We will check it against our records and, once confirmed, refund the full amount to your original payment method. Refunds usually arrive within 5 to 10 business days, depending on your bank or card issuer.

To be clear, simply forgetting to cancel before a renewal does not qualify. If you neither cancelled nor contacted us in time, that renewal stands and is not refundable, though you can cancel right away to stop any further charges.

A good part of the platform costs nothing. Your first two full mock tests, and the first practice test in each section, are free and never require payment, so this policy has nothing to do with them. It applies only to paid subscriptions.

We may revise this policy from time to time by posting a new version on this page with a fresh “Last updated” date. Any changes apply to charges made after the update takes effect.